These Terms of Service ("Terms") govern your use of cloakmint.com and the Cloakmint alert triage and threat detection platform (collectively, the "Service") operated by Cloakmint, Inc. ("the Company," "we," "us," or "our") (1201 New York Avenue NW, Suite 800, Washington, DC 20005). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Cloakmint provides cloud security teams and security operations centers with AI-driven alert correlation, false-positive dismissal, and incident triage capabilities. These Terms apply to use of the website and to access to the Cloakmint platform by individual analysts and organizational customers. Customers who execute a separate subscription agreement with the Company are also governed by that agreement; in the event of a conflict, the subscription agreement controls for the matters it addresses.
1. Use of the Service
- You must be at least 18 years old or have the consent of a parent or legal guardian to use the Service.
- You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt to gain unauthorized access to systems, accounts, or customer event data other than your own.
- You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
- You agree not to submit to the platform event data or log streams belonging to organizations for which you lack authorization to engage a security service provider.
2. Intellectual Property
The Service, including all text, graphics, logos, software, and the underlying correlation and detection models, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access the Service for its intended purpose.
3. Customer Event Data
You are responsible for any cloud security event data or log content you submit through the platform. You represent that you have all necessary rights and authorizations to submit such data to a third-party service provider. You grant us a limited license to use, store, and process the submitted data as necessary to provide the Service, deliver alert correlation outputs, and respond to your support inquiries. We do not use your event data to train our models without your explicit written consent. Data handling details are described in our Privacy Policy.
4. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLOAKMINT'S ALERT CORRELATION AND FALSE-POSITIVE DISMISSAL OUTPUTS ARE PROBABILISTIC AND DO NOT CONSTITUTE A GUARANTEE THAT ALL SECURITY THREATS WILL BE DETECTED OR THAT ALL AUTO-CLOSED ALERTS ARE BENIGN. CUSTOMERS REMAIN RESPONSIBLE FOR THEIR OWN SECURITY POSTURE AND INCIDENT RESPONSE DECISIONS.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED USD $100 OR THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.
6. Indemnification
You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right.
7. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive (including Sections 2, 4, 5, 6, 8, and 9).
8. Governing Law; Dispute Resolution
These Terms are governed by the laws of the District of Columbia, without regard to its conflict-of-law principles.
Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt informal resolution for at least 60 days.
Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in District of Columbia, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.
Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in District of Columbia, USA for intellectual-property infringement or unauthorized access to the Service.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
10. Contact
Cloakmint, Inc.1201 New York Avenue NW, Suite 800
Washington, DC 20005
Email: [email protected]
Phone: +1 (202) 449-0231